FAQ

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Cheese, Greater

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Do you offer an educational discount?

Sorry, but we do not offer any educational discounts. Our already reasonably-priced software includes a license for life. That means that all future updates are always free (unlike some companies that charge quite a bit more upfront AND then ask for more money later to enable the user to keep their product up to date). So the tools you purchase now as a student are identical to what professionals in your field use, and they will continue to be at your disposal for your entire career.

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What methods of payment do you accept?

We use Paypal to process all of our online payments. You are not required to have a Paypal account in order to purchase from us - Paypal accepts payments directly from a credit card or bank account.

You can check here to see if Paypal is available in your country. If Paypal is not an option for you, please contact us to make alternate arrangements.

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How does ordering from reFuse Software work?

When you place an order with us, your Paypal payment is processed immediately by our system. You will receive an email with your download link and registration information, in most cases within a minute. Please note that the reFuse Software website is the exclusive point of sale for our products.

Before ordering, please check that the email address in your Paypal profile is current for you. That is the address where we will initially send your order info. (You can later change your reFuse Software user account to use a different contact email if you wish.)

Note: If your sole funding source for Paypal is a bank account, then the payment type is called an “eCheck” (Paypal’s term). An eCheck usually takes 3 to 5 business days to clear, at the end of which you will receive your download and registration info.

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Can I get an invoice for my order?

Yes. If you are a registered user, you can download invoices from your user account’s Order History page.

This page is available from the website menu, under “Your Account” -> “Order History”. (Note that you must log in first for this part of the menu to be visible.)

If you purchased a license, but assigned that license to someone else, you do not have a user account with us. In that case, if you require an invoice, please contact us directly by email.

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What kind of copy protection do you use?

We use a cryptographically secured license file, downloadable after you purchase the software. iLok authorizations are not supported.

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Can I use an iLok to store my authorization?

No. Our software does not support the iLok. You are permitted, however, to install a single license on two different machines, provided only one is in use at any time. Please see the End User License Agreement (License Grant section) for more details.

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Where can I read your software license agreement (EULA)?

Why, I thought you’d never ask. It’s right here:  End User License Agreement

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How can I contact you?

If you have a software support question, please use our support form.

For other inquiries, you may reach us at contact@refusesoftware.com.

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How do I (un)subscribe from your mailing list?

If you are a customer, you can choose to be on our mailing list from your user settings page.

If you are not a customer, you can sign up for our mailing list from any page on our site, using the form in the top right corner of the page. Your email will never be shared or spammed.

You can easily unsubscribe from our mailing list at any time.

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Can I buy a software license secondhand, from another user?

We do allow licenses to change hands. However, we charge a $10 fee for license transfers. This covers the time it takes to set up a new user account for the buyer, and also to verify with the seller that they have removed the license from their system.

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